module 1 activity 2 developing problem solving skills

Illinois Online
Illinois Remote

TA Resources
Teaching Consultation
Teaching Portfolio Program
Grad Academy for College Teaching
Faculty Events
The Art of Teaching
2022 Illinois Summer Teaching Institute
Large Classes
Leading Discussions
Laboratory Classes
Lecture-Based Classes
Planning a Class Session
Questioning Strategies
Classroom Assessment Techniques (CATs)
Problem-Based Learning (PBL)
The Case Method
Community-Based Learning: Service Learning
Group Learning
Just-in-Time Teaching
Creating a Syllabus
Motivating Students
Dealing With Cheating
Discouraging & Detecting Plagiarism
Diversity & Creating an Inclusive Classroom
Harassment & Discrimination
Professional Conduct
Foundations of Good Teaching
Student Engagement
Assessment Strategies
Course Design
Student Resources
Teaching Tips
Graduate Teacher Certificate
Certificate in Foundations of Teaching
Teacher Scholar Certificate
Certificate in Technology-Enhanced Teaching
Master Course in Online Teaching (MCOT)
2022 Celebration of College Teaching
2023 Celebration of College Teaching
Hybrid Teaching and Learning Certificate
2024 Celebration of College Teaching
Classroom Observation Etiquette
Teaching Philosophy Statement
Pedagogical Literature Review
Scholarship of Teaching and Learning
Instructor Stories
Podcast: Teach Talk Listen Learn
Universal Design for Learning

Sign-Up to receive Teaching and Learning news and events

Problem-Based Learning (PBL) is a teaching method in which complex real-world problems are used as the vehicle to promote student learning of concepts and principles as opposed to direct presentation of facts and concepts. In addition to course content, PBL can promote the development of critical thinking skills, problem-solving abilities, and communication skills. It can also provide opportunities for working in groups, finding and evaluating research materials, and life-long learning (Duch et al, 2001).

PBL can be incorporated into any learning situation. In the strictest definition of PBL, the approach is used over the entire semester as the primary method of teaching. However, broader definitions and uses range from including PBL in lab and design classes, to using it simply to start a single discussion. PBL can also be used to create assessment items. The main thread connecting these various uses is the real-world problem.

Any subject area can be adapted to PBL with a little creativity. While the core problems will vary among disciplines, there are some characteristics of good PBL problems that transcend fields (Duch, Groh, and Allen, 2001):

The problem must motivate students to seek out a deeper understanding of concepts.
The problem should require students to make reasoned decisions and to defend them.
The problem should incorporate the content objectives in such a way as to connect it to previous courses/knowledge.
If used for a group project, the problem needs a level of complexity to ensure that the students must work together to solve it.
If used for a multistage project, the initial steps of the problem should be open-ended and engaging to draw students into the problem.

The problems can come from a variety of sources: newspapers, magazines, journals, books, textbooks, and television/ movies. Some are in such form that they can be used with little editing; however, others need to be rewritten to be of use. The following guidelines from The Power of Problem-Based Learning (Duch et al, 2001) are written for creating PBL problems for a class centered around the method; however, the general ideas can be applied in simpler uses of PBL:

Choose a central idea, concept, or principle that is always taught in a given course, and then think of a typical end-of-chapter problem, assignment, or homework that is usually assigned to students to help them learn that concept. List the learning objectives that students should meet when they work through the problem.
Think of a real-world context for the concept under consideration. Develop a storytelling aspect to an end-of-chapter problem, or research an actual case that can be adapted, adding some motivation for students to solve the problem. More complex problems will challenge students to go beyond simple plug-and-chug to solve it. Look at magazines, newspapers, and articles for ideas on the story line. Some PBL practitioners talk to professionals in the field, searching for ideas of realistic applications of the concept being taught.
What will the first page (or stage) look like? What open-ended questions can be asked? What learning issues will be identified?
How will the problem be structured?
How long will the problem be? How many class periods will it take to complete?
Will students be given information in subsequent pages (or stages) as they work through the problem?
What resources will the students need?
What end product will the students produce at the completion of the problem?
Write a teacher's guide detailing the instructional plans on using the problem in the course. If the course is a medium- to large-size class, a combination of mini-lectures, whole-class discussions, and small group work with regular reporting may be necessary. The teacher's guide can indicate plans or options for cycling through the pages of the problem interspersing the various modes of learning.
The final step is to identify key resources for students. Students need to learn to identify and utilize learning resources on their own, but it can be helpful if the instructor indicates a few good sources to get them started. Many students will want to limit their research to the Internet, so it will be important to guide them toward the library as well.

The method for distributing a PBL problem falls under three closely related teaching techniques: case studies, role-plays, and simulations. Case studies are presented to students in written form. Role-plays have students improvise scenes based on character descriptions given. Today, simulations often involve computer-based programs. Regardless of which technique is used, the heart of the method remains the same: the real-world problem.

Where can I learn more?

PBL through the Institute for Transforming Undergraduate Education at the University of Delaware
Duch, B. J., Groh, S. E, & Allen, D. E. (Eds.). (2001). The power of problem-based learning . Sterling, VA: Stylus.
Grasha, A. F. (1996). Teaching with style: A practical guide to enhancing learning by understanding teaching and learning styles. Pittsburgh: Alliance Publishers.

Center for Innovation in Teaching & Learning

249 Armory Building 505 East Armory Avenue Champaign, IL 61820

217 333-1462

Email: [email protected]

Office of the Provost

How to improve your problem solving skills and build effective problem solving strategies

module 1 activity 2 developing problem solving skills

Design your next session with SessionLab

Join the 150,000+ facilitators  using SessionLab.

What is a problem solving process?

What are the problem solving steps I need to follow?

Problem solving strategies

What skills do i need to be an effective problem solver, how can i improve my problem solving skills.

Solving problems is like baking a cake. You can go straight into the kitchen without a recipe or the right ingredients and do your best, but the end result is unlikely to be very tasty!

Using a process to bake a cake allows you to use the best ingredients without waste, collect the right tools, account for allergies, decide whether it is a birthday or wedding cake, and then bake efficiently and on time. The result is a better cake that is fit for purpose, tastes better and has created less mess in the kitchen. Also, it should have chocolate sprinkles. Having a step by step process to solve organizational problems allows you to go through each stage methodically and ensure you are trying to solve the right problems and select the most appropriate, effective solutions.

What are the problem solving steps I need to follow?

All problem solving processes go through a number of steps in order to move from identifying a problem to resolving it.

Depending on your problem solving model and who you ask, there can be anything between four and nine problem solving steps you should follow in order to find the right solution. Whatever framework you and your group use, there are some key items that should be addressed in order to have an effective process.

We’ve looked at problem solving processes from sources such as the American Society for Quality and their four step approach , and Mediate ‘s six step process. By reflecting on those and our own problem solving processes, we’ve come up with a sequence of seven problem solving steps we feel best covers everything you need in order to effectively solve problems.

1. Problem identification

The first stage of any problem solving process is to identify the problem or problems you might want to solve. Effective problem solving strategies always begin by allowing a group scope to articulate what they believe the problem to be and then coming to some consensus over which problem they approach first. Problem solving activities used at this stage often have a focus on creating frank, open discussion so that potential problems can be brought to the surface.

2. Problem analysis

Though this step is not a million miles from problem identification, problem analysis deserves to be considered separately. It can often be an overlooked part of the process and is instrumental when it comes to developing effective solutions.

The process of problem analysis means ensuring that the problem you are seeking to solve is the right problem . As part of this stage, you may look deeper and try to find the root cause of a specific problem at a team or organizational level.

Remember that problem solving strategies should not only be focused on putting out fires in the short term but developing long term solutions that deal with the root cause of organizational challenges.

Whatever your approach, analyzing a problem is crucial in being able to select an appropriate solution and the problem solving skills deployed in this stage are beneficial for the rest of the process and ensuring the solutions you create are fit for purpose.

3. Solution generation

Once your group has nailed down the particulars of the problem you wish to solve, you want to encourage a free flow of ideas connecting to solving that problem. This can take the form of problem solving games that encourage creative thinking or problem solving activities designed to produce working prototypes of possible solutions.

The key to ensuring the success of this stage of the problem solving process is to encourage quick, creative thinking and create an open space where all ideas are considered. The best solutions can come from unlikely places and by using problem solving techniques that celebrate invention, you might come up with solution gold.

4. Solution development

No solution is likely to be perfect right out of the gate. It’s important to discuss and develop the solutions your group has come up with over the course of following the previous problem solving steps in order to arrive at the best possible solution. Problem solving games used in this stage involve lots of critical thinking, measuring potential effort and impact, and looking at possible solutions analytically.

During this stage, you will often ask your team to iterate and improve upon your frontrunning solutions and develop them further. Remember that problem solving strategies always benefit from a multitude of voices and opinions, and not to let ego get involved when it comes to choosing which solutions to develop and take further.

Finding the best solution is the goal of all problem solving workshops and here is the place to ensure that your solution is well thought out, sufficiently robust and fit for purpose.

5. Decision making

Nearly there! Once your group has reached consensus and selected a solution that applies to the problem at hand you have some decisions to make. You will want to work on allocating ownership of the project, figure out who will do what, how the success of the solution will be measured and decide the next course of action.

The decision making stage is a part of the problem solving process that can get missed or taken as for granted. Fail to properly allocate roles and plan out how a solution will actually be implemented and it less likely to be successful in solving the problem.

Have clear accountabilities, actions, timeframes, and follow-ups. Make these decisions and set clear next-steps in the problem solving workshop so that everyone is aligned and you can move forward effectively as a group.

Ensuring that you plan for the roll-out of a solution is one of the most important problem solving steps. Without adequate planning or oversight, it can prove impossible to measure success or iterate further if the problem was not solved.

6. Solution implementation

This is what we were waiting for! All problem solving strategies have the end goal of implementing a solution and solving a problem in mind.

Remember that in order for any solution to be successful, you need to help your group through all of the previous problem solving steps thoughtfully. Only then can you ensure that you are solving the right problem but also that you have developed the correct solution and can then successfully implement and measure the impact of that solution.

Project management and communication skills are key here – your solution may need to adjust when out in the wild or you might discover new challenges along the way.

7. Solution evaluation

So you and your team developed a great solution to a problem and have a gut feeling its been solved. Work done, right? Wrong. All problem solving strategies benefit from evaluation, consideration, and feedback. You might find that the solution does not work for everyone, might create new problems, or is potentially so successful that you will want to roll it out to larger teams or as part of other initiatives.

None of that is possible without taking the time to evaluate the success of the solution you developed in your problem solving model and adjust if necessary.

Remember that the problem solving process is often iterative and it can be common to not solve complex issues on the first try. Even when this is the case, you and your team will have generated learning that will be important for future problem solving workshops or in other parts of the organization.

It’s worth underlining how important record keeping is throughout the problem solving process. If a solution didn’t work, you need to have the data and records to see why that was the case. If you go back to the drawing board, notes from the previous workshop can help save time. Data and insight is invaluable at every stage of the problem solving process and this one is no different.

Problem solving workshops made easy

Problem solving strategies are methods of approaching and facilitating the process of problem-solving with a set of techniques , actions, and processes. Different strategies are more effective if you are trying to solve broad problems such as achieving higher growth versus more focused problems like, how do we improve our customer onboarding process?

Broadly, the problem solving steps outlined above should be included in any problem solving strategy though choosing where to focus your time and what approaches should be taken is where they begin to differ. You might find that some strategies ask for the problem identification to be done prior to the session or that everything happens in the course of a one day workshop.

The key similarity is that all good problem solving strategies are structured and designed. Four hours of open discussion is never going to be as productive as a four-hour workshop designed to lead a group through a problem solving process.

Good problem solving strategies are tailored to the team, organization and problem you will be attempting to solve. Here are some example problem solving strategies you can learn from or use to get started.

Use a workshop to lead a team through a group process

Often, the first step to solving problems or organizational challenges is bringing a group together effectively. Most teams have the tools, knowledge, and expertise necessary to solve their challenges – they just need some guidance in how to use leverage those skills and a structure and format that allows people to focus their energies.

Facilitated workshops are one of the most effective ways of solving problems of any scale. By designing and planning your workshop carefully, you can tailor the approach and scope to best fit the needs of your team and organization.

Problem solving workshop

Creating a bespoke, tailored process
Tackling problems of any size
Building in-house workshop ability and encouraging their use

Workshops are an effective strategy for solving problems. By using tried and test facilitation techniques and methods, you can design and deliver a workshop that is perfectly suited to the unique variables of your organization. You may only have the capacity for a half-day workshop and so need a problem solving process to match.

By using our session planner tool and importing methods from our library of 700+ facilitation techniques, you can create the right problem solving workshop for your team. It might be that you want to encourage creative thinking or look at things from a new angle to unblock your groups approach to problem solving. By tailoring your workshop design to the purpose, you can help ensure great results.

One of the main benefits of a workshop is the structured approach to problem solving. Not only does this mean that the workshop itself will be successful, but many of the methods and techniques will help your team improve their working processes outside of the workshop.

We believe that workshops are one of the best tools you can use to improve the way your team works together. Start with a problem solving workshop and then see what team building, culture or design workshops can do for your organization!

Run a design sprint

Great for:

aligning large, multi-discipline teams
quickly designing and testing solutions
tackling large, complex organizational challenges and breaking them down into smaller tasks

By using design thinking principles and methods, a design sprint is a great way of identifying, prioritizing and prototyping solutions to long term challenges that can help solve major organizational problems with quick action and measurable results.

Some familiarity with design thinking is useful, though not integral, and this strategy can really help a team align if there is some discussion around which problems should be approached first.

The stage-based structure of the design sprint is also very useful for teams new to design thinking. The inspiration phase, where you look to competitors that have solved your problem, and the rapid prototyping and testing phases are great for introducing new concepts that will benefit a team in all their future work.

It can be common for teams to look inward for solutions and so looking to the market for solutions you can iterate on can be very productive. Instilling an agile prototyping and testing mindset can also be great when helping teams move forwards – generating and testing solutions quickly can help save time in the long run and is also pretty exciting!

Break problems down into smaller issues

Organizational challenges and problems are often complicated and large scale in nature. Sometimes, trying to resolve such an issue in one swoop is simply unachievable or overwhelming. Try breaking down such problems into smaller issues that you can work on step by step. You may not be able to solve the problem of churning customers off the bat, but you can work with your team to identify smaller effort but high impact elements and work on those first.

This problem solving strategy can help a team generate momentum, prioritize and get some easy wins. It’s also a great strategy to employ with teams who are just beginning to learn how to approach the problem solving process. If you want some insight into a way to employ this strategy, we recommend looking at our design sprint template below!

Use guiding frameworks or try new methodologies

Some problems are best solved by introducing a major shift in perspective or by using new methodologies that encourage your team to think differently.

Props and tools such as Methodkit , which uses a card-based toolkit for facilitation, or Lego Serious Play can be great ways to engage your team and find an inclusive, democratic problem solving strategy. Remember that play and creativity are great tools for achieving change and whatever the challenge, engaging your participants can be very effective where other strategies may have failed.

LEGO Serious Play

Improving core problem solving skills
Thinking outside of the box
Encouraging creative solutions

LEGO Serious Play is a problem solving methodology designed to get participants thinking differently by using 3D models and kinesthetic learning styles. By physically building LEGO models based on questions and exercises, participants are encouraged to think outside of the box and create their own responses.

Collaborate LEGO Serious Play exercises are also used to encourage communication and build problem solving skills in a group. By using this problem solving process, you can often help different kinds of learners and personality types contribute and unblock organizational problems with creative thinking.

Problem solving strategies like LEGO Serious Play are super effective at helping a team solve more skills-based problems such as communication between teams or a lack of creative thinking. Some problems are not suited to LEGO Serious Play and require a different problem solving strategy.

Card Decks and Method Kits

New facilitators or non-facilitators
Approaching difficult subjects with a simple, creative framework
Engaging those with varied learning styles

Card decks and method kids are great tools for those new to facilitation or for whom facilitation is not the primary role. Card decks such as the emotional culture deck can be used for complete workshops and in many cases, can be used right out of the box. Methodkit has a variety of kits designed for scenarios ranging from personal development through to personas and global challenges so you can find the right deck for your particular needs.

Having an easy to use framework that encourages creativity or a new approach can take some of the friction or planning difficulties out of the workshop process and energize a team in any setting. Simplicity is the key with these methods. By ensuring everyone on your team can get involved and engage with the process as quickly as possible can really contribute to the success of your problem solving strategy.

Source external advice

Looking to peers, experts and external facilitators can be a great way of approaching the problem solving process. Your team may not have the necessary expertise, insights of experience to tackle some issues, or you might simply benefit from a fresh perspective. Some problems may require bringing together an entire team, and coaching managers or team members individually might be the right approach. Remember that not all problems are best resolved in the same manner.

If you’re a solo entrepreneur, peer groups, coaches and mentors can also be invaluable at not only solving specific business problems, but in providing a support network for resolving future challenges. One great approach is to join a Mastermind Group and link up with like-minded individuals and all grow together. Remember that however you approach the sourcing of external advice, do so thoughtfully, respectfully and honestly. Reciprocate where you can and prepare to be surprised by just how kind and helpful your peers can be!

Mastermind Group

Solo entrepreneurs or small teams with low capacity
Peer learning and gaining outside expertise
Getting multiple external points of view quickly

Problem solving in large organizations with lots of skilled team members is one thing, but how about if you work for yourself or in a very small team without the capacity to get the most from a design sprint or LEGO Serious Play session?

A mastermind group – sometimes known as a peer advisory board – is where a group of people come together to support one another in their own goals, challenges, and businesses. Each participant comes to the group with their own purpose and the other members of the group will help them create solutions, brainstorm ideas, and support one another.

Mastermind groups are very effective in creating an energized, supportive atmosphere that can deliver meaningful results. Learning from peers from outside of your organization or industry can really help unlock new ways of thinking and drive growth. Access to the experience and skills of your peers can be invaluable in helping fill the gaps in your own ability, particularly in young companies.

A mastermind group is a great solution for solo entrepreneurs, small teams, or for organizations that feel that external expertise or fresh perspectives will be beneficial for them. It is worth noting that Mastermind groups are often only as good as the participants and what they can bring to the group. Participants need to be committed, engaged and understand how to work in this context.

Coaching and mentoring

Focused learning and development
Filling skills gaps
Working on a range of challenges over time

Receiving advice from a business coach or building a mentor/mentee relationship can be an effective way of resolving certain challenges. The one-to-one format of most coaching and mentor relationships can really help solve the challenges those individuals are having and benefit the organization as a result.

A great mentor can be invaluable when it comes to spotting potential problems before they arise and coming to understand a mentee very well has a host of other business benefits. You might run an internal mentorship program to help develop your team’s problem solving skills and strategies or as part of a large learning and development program. External coaches can also be an important part of your problem solving strategy, filling skills gaps for your management team or helping with specific business issues.

Now we’ve explored the problem solving process and the steps you will want to go through in order to have an effective session, let’s look at the skills you and your team need to be more effective problem solvers.

Problem solving skills are highly sought after, whatever industry or team you work in. Organizations are keen to employ people who are able to approach problems thoughtfully and find strong, realistic solutions. Whether you are a facilitator , a team leader or a developer, being an effective problem solver is a skill you’ll want to develop.

Problem solving skills form a whole suite of techniques and approaches that an individual uses to not only identify problems but to discuss them productively before then developing appropriate solutions.

Here are some of the most important problem solving skills everyone from executives to junior staff members should learn. We’ve also included an activity or exercise from the SessionLab library that can help you and your team develop that skill.

If you’re running a workshop or training session to try and improve problem solving skills in your team, try using these methods to supercharge your process!

Active listening

Active listening is one of the most important skills anyone who works with people can possess. In short, active listening is a technique used to not only better understand what is being said by an individual, but also to be more aware of the underlying message the speaker is trying to convey. When it comes to problem solving, active listening is integral for understanding the position of every participant and to clarify the challenges, ideas and solutions they bring to the table.

Some active listening skills include:

Paying complete attention to the speaker.
Removing distractions.
Avoid interruption.
Taking the time to fully understand before preparing a rebuttal.
Responding respectfully and appropriately.
Demonstrate attentiveness and positivity with an open posture, making eye contact with the speaker, smiling and nodding if appropriate. Show that you are listening and encourage them to continue.
Be aware of and respectful of feelings. Judge the situation and respond appropriately. You can disagree without being disrespectful.
Observe body language.
Paraphrase what was said in your own words, either mentally or verbally.
Remain neutral.
Reflect and take a moment before responding.
Ask deeper questions based on what is said and clarify points where necessary.

Active Listening #hyperisland #skills #active listening #remote-friendly This activity supports participants to reflect on a question and generate their own solutions using simple principles of active listening and peer coaching. It’s an excellent introduction to active listening but can also be used with groups that are already familiar with it. Participants work in groups of three and take turns being: “the subject”, the listener, and the observer.

Analytical skills

All problem solving models require strong analytical skills, particularly during the beginning of the process and when it comes to analyzing how solutions have performed.

Analytical skills are primarily focused on performing an effective analysis by collecting, studying and parsing data related to a problem or opportunity.

It often involves spotting patterns, being able to see things from different perspectives and using observable facts and data to make suggestions or produce insight.

Analytical skills are also important at every stage of the problem solving process and by having these skills, you can ensure that any ideas or solutions you create or backed up analytically and have been sufficiently thought out.

Nine Whys #innovation #issue analysis #liberating structures With breathtaking simplicity, you can rapidly clarify for individuals and a group what is essentially important in their work. You can quickly reveal when a compelling purpose is missing in a gathering and avoid moving forward without clarity. When a group discovers an unambiguous shared purpose, more freedom and more responsibility are unleashed. You have laid the foundation for spreading and scaling innovations with fidelity.

Collaboration

Trying to solve problems on your own is difficult. Being able to collaborate effectively, with a free exchange of ideas, to delegate and be a productive member of a team is hugely important to all problem solving strategies.

Remember that whatever your role, collaboration is integral, and in a problem solving process, you are all working together to find the best solution for everyone.

Marshmallow challenge with debriefing #teamwork #team #leadership #collaboration In eighteen minutes, teams must build the tallest free-standing structure out of 20 sticks of spaghetti, one yard of tape, one yard of string, and one marshmallow. The marshmallow needs to be on top. The Marshmallow Challenge was developed by Tom Wujec, who has done the activity with hundreds of groups around the world. Visit the Marshmallow Challenge website for more information. This version has an extra debriefing question added with sample questions focusing on roles within the team.

Communication

Being an effective communicator means being empathetic, clear and succinct, asking the right questions, and demonstrating active listening skills throughout any discussion or meeting.

In a problem solving setting, you need to communicate well in order to progress through each stage of the process effectively. As a team leader, it may also fall to you to facilitate communication between parties who may not see eye to eye. Effective communication also means helping others to express themselves and be heard in a group.

Bus Trip #feedback #communication #appreciation #closing #thiagi #team This is one of my favourite feedback games. I use Bus Trip at the end of a training session or a meeting, and I use it all the time. The game creates a massive amount of energy with lots of smiles, laughs, and sometimes even a teardrop or two.

Creative problem solving skills can be some of the best tools in your arsenal. Thinking creatively, being able to generate lots of ideas and come up with out of the box solutions is useful at every step of the process.

The kinds of problems you will likely discuss in a problem solving workshop are often difficult to solve, and by approaching things in a fresh, creative manner, you can often create more innovative solutions.

Having practical creative skills is also a boon when it comes to problem solving. If you can help create quality design sketches and prototypes in record time, it can help bring a team to alignment more quickly or provide a base for further iteration.

The paper clip method #sharing #creativity #warm up #idea generation #brainstorming The power of brainstorming. A training for project leaders, creativity training, and to catalyse getting new solutions.

Critical thinking

Critical thinking is one of the fundamental problem solving skills you’ll want to develop when working on developing solutions. Critical thinking is the ability to analyze, rationalize and evaluate while being aware of personal bias, outlying factors and remaining open-minded.

Defining and analyzing problems without deploying critical thinking skills can mean you and your team go down the wrong path. Developing solutions to complex issues requires critical thinking too – ensuring your team considers all possibilities and rationally evaluating them.

Agreement-Certainty Matrix #issue analysis #liberating structures #problem solving You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic . A problem is simple when it can be solved reliably with practices that are easy to duplicate. It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably. A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail. Chaotic is when the context is too turbulent to identify a path forward. A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.” The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Data analysis

Though it shares lots of space with general analytical skills, data analysis skills are something you want to cultivate in their own right in order to be an effective problem solver.

Being good at data analysis doesn’t just mean being able to find insights from data, but also selecting the appropriate data for a given issue, interpreting it effectively and knowing how to model and present that data. Depending on the problem at hand, it might also include a working knowledge of specific data analysis tools and procedures.

Having a solid grasp of data analysis techniques is useful if you’re leading a problem solving workshop but if you’re not an expert, don’t worry. Bring people into the group who has this skill set and help your team be more effective as a result.

Decision making

All problems need a solution and all solutions require that someone make the decision to implement them. Without strong decision making skills, teams can become bogged down in discussion and less effective as a result.

Making decisions is a key part of the problem solving process. It’s important to remember that decision making is not restricted to the leadership team. Every staff member makes decisions every day and developing these skills ensures that your team is able to solve problems at any scale. Remember that making decisions does not mean leaping to the first solution but weighing up the options and coming to an informed, well thought out solution to any given problem that works for the whole team.

Lightning Decision Jam (LDJ) #action #decision making #problem solving #issue analysis #innovation #design #remote-friendly The problem with anything that requires creative thinking is that it’s easy to get lost—lose focus and fall into the trap of having useless, open-ended, unstructured discussions. Here’s the most effective solution I’ve found: Replace all open, unstructured discussion with a clear process. What to use this exercise for: Anything which requires a group of people to make decisions, solve problems or discuss challenges. It’s always good to frame an LDJ session with a broad topic, here are some examples: The conversion flow of our checkout Our internal design process How we organise events Keeping up with our competition Improving sales flow

Dependability

Most complex organizational problems require multiple people to be involved in delivering the solution. Ensuring that the team and organization can depend on you to take the necessary actions and communicate where necessary is key to ensuring problems are solved effectively.

Being dependable also means working to deadlines and to brief. It is often a matter of creating trust in a team so that everyone can depend on one another to complete the agreed actions in the agreed time frame so that the team can move forward together. Being undependable can create problems of friction and can limit the effectiveness of your solutions so be sure to bear this in mind throughout a project.

Team Purpose & Culture #team #hyperisland #culture #remote-friendly This is an essential process designed to help teams define their purpose (why they exist) and their culture (how they work together to achieve that purpose). Defining these two things will help any team to be more focused and aligned. With support of tangible examples from other companies, the team members work as individuals and a group to codify the way they work together. The goal is a visual manifestation of both the purpose and culture that can be put up in the team’s work space.

Emotional intelligence

Emotional intelligence is an important skill for any successful team member, whether communicating internally or with clients or users. In the problem solving process, emotional intelligence means being attuned to how people are feeling and thinking, communicating effectively and being self-aware of what you bring to a room.

There are often differences of opinion when working through problem solving processes, and it can be easy to let things become impassioned or combative. Developing your emotional intelligence means being empathetic to your colleagues and managing your own emotions throughout the problem and solution process. Be kind, be thoughtful and put your points across care and attention.

Being emotionally intelligent is a skill for life and by deploying it at work, you can not only work efficiently but empathetically. Check out the emotional culture workshop template for more!

Facilitation

As we’ve clarified in our facilitation skills post, facilitation is the art of leading people through processes towards agreed-upon objectives in a manner that encourages participation, ownership, and creativity by all those involved. While facilitation is a set of interrelated skills in itself, the broad definition of facilitation can be invaluable when it comes to problem solving. Leading a team through a problem solving process is made more effective if you improve and utilize facilitation skills – whether you’re a manager, team leader or external stakeholder.

The Six Thinking Hats #creative thinking #meeting facilitation #problem solving #issue resolution #idea generation #conflict resolution The Six Thinking Hats are used by individuals and groups to separate out conflicting styles of thinking. They enable and encourage a group of people to think constructively together in exploring and implementing change, rather than using argument to fight over who is right and who is wrong.

Flexibility

Being flexible is a vital skill when it comes to problem solving. This does not mean immediately bowing to pressure or changing your opinion quickly: instead, being flexible is all about seeing things from new perspectives, receiving new information and factoring it into your thought process.

Flexibility is also important when it comes to rolling out solutions. It might be that other organizational projects have greater priority or require the same resources as your chosen solution. Being flexible means understanding needs and challenges across the team and being open to shifting or arranging your own schedule as necessary. Again, this does not mean immediately making way for other projects. It’s about articulating your own needs, understanding the needs of others and being able to come to a meaningful compromise.

The Creativity Dice #creativity #problem solving #thiagi #issue analysis Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

Working in any group can lead to unconscious elements of groupthink or situations in which you may not wish to be entirely honest. Disagreeing with the opinions of the executive team or wishing to save the feelings of a coworker can be tricky to navigate, but being honest is absolutely vital when to comes to developing effective solutions and ensuring your voice is heard.

Remember that being honest does not mean being brutally candid. You can deliver your honest feedback and opinions thoughtfully and without creating friction by using other skills such as emotional intelligence.

Explore your Values #hyperisland #skills #values #remote-friendly Your Values is an exercise for participants to explore what their most important values are. It’s done in an intuitive and rapid way to encourage participants to follow their intuitive feeling rather than over-thinking and finding the “correct” values. It is a good exercise to use to initiate reflection and dialogue around personal values.

Initiative

The problem solving process is multi-faceted and requires different approaches at certain points of the process. Taking initiative to bring problems to the attention of the team, collect data or lead the solution creating process is always valuable. You might even roadtest your own small scale solutions or brainstorm before a session. Taking initiative is particularly effective if you have good deal of knowledge in that area or have ownership of a particular project and want to get things kickstarted.

That said, be sure to remember to honor the process and work in service of the team. If you are asked to own one part of the problem solving process and you don’t complete that task because your initiative leads you to work on something else, that’s not an effective method of solving business challenges.

15% Solutions #action #liberating structures #remote-friendly You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference. 15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change. With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

Impartiality

A particularly useful problem solving skill for product owners or managers is the ability to remain impartial throughout much of the process. In practice, this means treating all points of view and ideas brought forward in a meeting equally and ensuring that your own areas of interest or ownership are not favored over others.

There may be a stage in the process where a decision maker has to weigh the cost and ROI of possible solutions against the company roadmap though even then, ensuring that the decision made is based on merit and not personal opinion.

Empathy map #frame insights #create #design #issue analysis An empathy map is a tool to help a design team to empathize with the people they are designing for. You can make an empathy map for a group of people or for a persona. To be used after doing personas when more insights are needed.

Being a good leader means getting a team aligned, energized and focused around a common goal. In the problem solving process, strong leadership helps ensure that the process is efficient, that any conflicts are resolved and that a team is managed in the direction of success.

It’s common for managers or executives to assume this role in a problem solving workshop, though it’s important that the leader maintains impartiality and does not bulldoze the group in a particular direction. Remember that good leadership means working in service of the purpose and team and ensuring the workshop is a safe space for employees of any level to contribute. Take a look at our leadership games and activities post for more exercises and methods to help improve leadership in your organization.

Leadership Pizza #leadership #team #remote-friendly This leadership development activity offers a self-assessment framework for people to first identify what skills, attributes and attitudes they find important for effective leadership, and then assess their own development and initiate goal setting.

In the context of problem solving, mediation is important in keeping a team engaged, happy and free of conflict. When leading or facilitating a problem solving workshop, you are likely to run into differences of opinion. Depending on the nature of the problem, certain issues may be brought up that are emotive in nature.

Being an effective mediator means helping those people on either side of such a divide are heard, listen to one another and encouraged to find common ground and a resolution. Mediating skills are useful for leaders and managers in many situations and the problem solving process is no different.

Conflict Responses #hyperisland #team #issue resolution A workshop for a team to reflect on past conflicts, and use them to generate guidelines for effective conflict handling. The workshop uses the Thomas-Killman model of conflict responses to frame a reflective discussion. Use it to open up a discussion around conflict with a team.

Planning

Solving organizational problems is much more effective when following a process or problem solving model. Planning skills are vital in order to structure, deliver and follow-through on a problem solving workshop and ensure your solutions are intelligently deployed.

Planning skills include the ability to organize tasks and a team, plan and design the process and take into account any potential challenges. Taking the time to plan carefully can save time and frustration later in the process and is valuable for ensuring a team is positioned for success.

3 Action Steps #hyperisland #action #remote-friendly This is a small-scale strategic planning session that helps groups and individuals to take action toward a desired change. It is often used at the end of a workshop or programme. The group discusses and agrees on a vision, then creates some action steps that will lead them towards that vision. The scope of the challenge is also defined, through discussion of the helpful and harmful factors influencing the group.

Prioritization

As organisations grow, the scale and variation of problems they face multiplies. Your team or is likely to face numerous challenges in different areas and so having the skills to analyze and prioritize becomes very important, particularly for those in leadership roles.

A thorough problem solving process is likely to deliver multiple solutions and you may have several different problems you wish to solve simultaneously. Prioritization is the ability to measure the importance, value, and effectiveness of those possible solutions and choose which to enact and in what order. The process of prioritization is integral in ensuring the biggest challenges are addressed with the most impactful solutions.

Impact and Effort Matrix #gamestorming #decision making #action #remote-friendly In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

Project management

Some problem solving skills are utilized in a workshop or ideation phases, while others come in useful when it comes to decision making. Overseeing an entire problem solving process and ensuring its success requires strong project management skills.

While project management incorporates many of the other skills listed here, it is important to note the distinction of considering all of the factors of a project and managing them successfully. Being able to negotiate with stakeholders, manage tasks, time and people, consider costs and ROI, and tie everything together is massively helpful when going through the problem solving process.

Record keeping

Working out meaningful solutions to organizational challenges is only one part of the process. Thoughtfully documenting and keeping records of each problem solving step for future consultation is important in ensuring efficiency and meaningful change.

For example, some problems may be lower priority than others but can be revisited in the future. If the team has ideated on solutions and found some are not up to the task, record those so you can rule them out and avoiding repeating work. Keeping records of the process also helps you improve and refine your problem solving model next time around!

Personal Kanban #gamestorming #action #agile #project planning Personal Kanban is a tool for organizing your work to be more efficient and productive. It is based on agile methods and principles.

Research skills

Conducting research to support both the identification of problems and the development of appropriate solutions is important for an effective process. Knowing where to go to collect research, how to conduct research efficiently, and identifying pieces of research are relevant are all things a good researcher can do well.

In larger groups, not everyone has to demonstrate this ability in order for a problem solving workshop to be effective. That said, having people with research skills involved in the process, particularly if they have existing area knowledge, can help ensure the solutions that are developed with data that supports their intention. Remember that being able to deliver the results of research efficiently and in a way the team can easily understand is also important. The best data in the world is only as effective as how it is delivered and interpreted.

Customer experience map #ideation #concepts #research #design #issue analysis #remote-friendly Customer experience mapping is a method of documenting and visualizing the experience a customer has as they use the product or service. It also maps out their responses to their experiences. To be used when there is a solution (even in a conceptual stage) that can be analyzed.

Risk management

Managing risk is an often overlooked part of the problem solving process. Solutions are often developed with the intention of reducing exposure to risk or solving issues that create risk but sometimes, great solutions are more experimental in nature and as such, deploying them needs to be carefully considered.

Managing risk means acknowledging that there may be risks associated with more out of the box solutions or trying new things, but that this must be measured against the possible benefits and other organizational factors.

Be informed, get the right data and stakeholders in the room and you can appropriately factor risk into your decision making process.

Decisions, Decisions… #communication #decision making #thiagi #action #issue analysis When it comes to decision-making, why are some of us more prone to take risks while others are risk-averse? One explanation might be the way the decision and options were presented. This exercise, based on Kahneman and Tversky’s classic study , illustrates how the framing effect influences our judgement and our ability to make decisions . The participants are divided into two groups. Both groups are presented with the same problem and two alternative programs for solving them. The two programs both have the same consequences but are presented differently. The debriefing discussion examines how the framing of the program impacted the participant’s decision.

Team-building

No single person is as good at problem solving as a team. Building an effective team and helping them come together around a common purpose is one of the most important problem solving skills, doubly so for leaders. By bringing a team together and helping them work efficiently, you pave the way for team ownership of a problem and the development of effective solutions.

In a problem solving workshop, it can be tempting to jump right into the deep end, though taking the time to break the ice, energize the team and align them with a game or exercise will pay off over the course of the day.

Remember that you will likely go through the problem solving process multiple times over an organization’s lifespan and building a strong team culture will make future problem solving more effective. It’s also great to work with people you know, trust and have fun with. Working on team building in and out of the problem solving process is a hallmark of successful teams that can work together to solve business problems.

9 Dimensions Team Building Activity #ice breaker #teambuilding #team #remote-friendly 9 Dimensions is a powerful activity designed to build relationships and trust among team members. There are 2 variations of this icebreaker. The first version is for teams who want to get to know each other better. The second version is for teams who want to explore how they are working together as a team.

Time management

The problem solving process is designed to lead a team from identifying a problem through to delivering a solution and evaluating its effectiveness. Without effective time management skills or timeboxing of tasks, it can be easy for a team to get bogged down or be inefficient.

By using a problem solving model and carefully designing your workshop, you can allocate time efficiently and trust that the process will deliver the results you need in a good timeframe.

Time management also comes into play when it comes to rolling out solutions, particularly those that are experimental in nature. Having a clear timeframe for implementing and evaluating solutions is vital for ensuring their success and being able to pivot if necessary.

Improving your skills at problem solving is often a career-long pursuit though there are methods you can use to make the learning process more efficient and to supercharge your problem solving skillset.

Remember that the skills you need to be a great problem solver have a large overlap with those skills you need to be effective in any role. Investing time and effort to develop your active listening or critical thinking skills is valuable in any context. Here are 7 ways to improve your problem solving skills.

Share best practices

Remember that your team is an excellent source of skills, wisdom, and techniques and that you should all take advantage of one another where possible. Best practices that one team has for solving problems, conducting research or making decisions should be shared across the organization. If you have in-house staff that have done active listening training or are data analysis pros, have them lead a training session.

Your team is one of your best resources. Create space and internal processes for the sharing of skills so that you can all grow together.

Ask for help and attend training

Once you’ve figured out you have a skills gap, the next step is to take action to fill that skills gap. That might be by asking your superior for training or coaching, or liaising with team members with that skill set. You might even attend specialized training for certain skills – active listening or critical thinking, for example, are business-critical skills that are regularly offered as part of a training scheme.

Whatever method you choose, remember that taking action of some description is necessary for growth. Whether that means practicing, getting help, attending training or doing some background reading, taking active steps to improve your skills is the way to go.

Learn a process

Problem solving can be complicated, particularly when attempting to solve large problems for the first time. Using a problem solving process helps give structure to your problem solving efforts and focus on creating outcomes, rather than worrying about the format.

Tools such as the seven-step problem solving process above are effective because not only do they feature steps that will help a team solve problems, they also develop skills along the way. Each step asks for people to engage with the process using different skills and in doing so, helps the team learn and grow together. Group processes of varying complexity and purpose can also be found in the SessionLab library of facilitation techniques . Using a tried and tested process and really help ease the learning curve for both those leading such a process, as well as those undergoing the purpose.

Effective teams make decisions about where they should and shouldn’t expend additional effort. By using a problem solving process, you can focus on the things that matter, rather than stumbling towards a solution haphazardly.

Create a feedback loop

Some skills gaps are more obvious than others. It’s possible that your perception of your active listening skills differs from those of your colleagues.

It’s valuable to create a system where team members can provide feedback in an ordered and friendly manner so they can all learn from one another. Only by identifying areas of improvement can you then work to improve them.

Remember that feedback systems require oversight and consideration so that they don’t turn into a place to complain about colleagues. Design the system intelligently so that you encourage the creation of learning opportunities, rather than encouraging people to list their pet peeves.

While practice might not make perfect, it does make the problem solving process easier. If you are having trouble with critical thinking, don’t shy away from doing it. Get involved where you can and stretch those muscles as regularly as possible.

Problem solving skills come more naturally to some than to others and that’s okay. Take opportunities to get involved and see where you can practice your skills in situations outside of a workshop context. Try collaborating in other circumstances at work or conduct data analysis on your own projects. You can often develop those skills you need for problem solving simply by doing them. Get involved!

Use expert exercises and methods

Learn from the best. Our library of 700+ facilitation techniques is full of activities and methods that help develop the skills you need to be an effective problem solver. Check out our templates to see how to approach problem solving and other organizational challenges in a structured and intelligent manner.

There is no single approach to improving problem solving skills, but by using the techniques employed by others you can learn from their example and develop processes that have seen proven results.

Try new ways of thinking and change your mindset

Using tried and tested exercises that you know well can help deliver results, but you do run the risk of missing out on the learning opportunities offered by new approaches. As with the problem solving process, changing your mindset can remove blockages and be used to develop your problem solving skills.

Most teams have members with mixed skill sets and specialties. Mix people from different teams and share skills and different points of view. Teach your customer support team how to use design thinking methods or help your developers with conflict resolution techniques. Try switching perspectives with facilitation techniques like Flip It! or by using new problem solving methodologies or models. Give design thinking, liberating structures or lego serious play a try if you want to try a new approach. You will find that framing problems in new ways and using existing skills in new contexts can be hugely useful for personal development and improving your skillset. It’s also a lot of fun to try new things. Give it a go!

Encountering business challenges and needing to find appropriate solutions is not unique to your organization. Lots of very smart people have developed methods, theories and approaches to help develop problem solving skills and create effective solutions. Learn from them!

Books like The Art of Thinking Clearly , Think Smarter, or Thinking Fast, Thinking Slow are great places to start, though it’s also worth looking at blogs related to organizations facing similar problems to yours, or browsing for success stories. Seeing how Dropbox massively increased growth and working backward can help you see the skills or approach you might be lacking to solve that same problem. Learning from others by reading their stories or approaches can be time-consuming but ultimately rewarding.

A tired, distracted mind is not in the best position to learn new skills. It can be tempted to burn the candle at both ends and develop problem solving skills outside of work. Absolutely use your time effectively and take opportunities for self-improvement, though remember that rest is hugely important and that without letting your brain rest, you cannot be at your most effective.

Creating distance between yourself and the problem you might be facing can also be useful. By letting an idea sit, you can find that a better one presents itself or you can develop it further. Take regular breaks when working and create a space for downtime. Remember that working smarter is preferable to working harder and that self-care is important for any effective learning or improvement process.

Want to design better group processes?

Over to you

Now we’ve explored some of the key problem solving skills and the problem solving steps necessary for an effective process, you’re ready to begin developing more effective solutions and leading problem solving workshops.

Need more inspiration? Check out our post on problem solving activities you can use when guiding a group towards a great solution in your next workshop or meeting. Have questions? Did you have a great problem solving technique you use with your team? Get in touch in the comments below. We’d love to chat!

Design your next workshop with SessionLab

Join the 150,000 facilitators using SessionLab

The Open University
Explore OpenLearn

The network

My OpenLearn Create Profile

Personalise your OpenLearn profile
Save Your favourite content
Get recognition for your learning

Already Registered?

Primary Curriculum framework
Secondary Science Curriculum framework
Introducing the TESSA Key Resources
Key Resource: Assessing learning
Key Resource: Using mind maps and brainstorming to explore ideas
Key Resource: Being a resourceful teacher in challenging circumstances
Key Resource: Using explaining and demonstrating to assist learning
Key Resource: Using group work in your classroom
Key Resource: Using investigations in the classroom
Key Resource: Tools for planning and carrying out investigations in Science
Key Resource: Working with large classes
Key Resource: Using the local community/environment as a resource
Key Resource: Planning and preparing your lessons
Key Resource: Using questioning to promote thinking
Key Resource: Researching in the classroom
Key Resource: Using role play/dialogue/drama in the classroom
Key Resource: Using storytelling in the classroom
Key Resource: Using new technologies
Key Resource: Working with multigrade classes
Module 1: Personal development – how self-esteem impacts on learning
Module 2: Exploring social development
Module 3: Community issues and citizenship
Module 1: Investigating number and pattern
1. Exploring and classifying shapes
2. Introducing mathematical language
3. Using a game to practice mathematical words
Resource 1: Using feely bags
Resource 2: A mathematical dictionary
1. Organising an investigation of 3D shapes

2. Using group work to understand ‘nets’

3. Developing problem-solving skills

Resource 1: Net of a tin (a cylinder)

Resource 2: 11 nets for a cube
Resource 3: Dice facts
Resource 4: Numbered dice net
1. Using practical work
2. A cross-curricular approach
3. Using practical work to consolidate learning
Resource 1: Collecting and making shapes and objects
Resource 2: Photograph of a pyramid
Resource 3: Nets
Resource 4: 3D objects
Resource 5: Recording results
1. Using group work to explore symmetry
3. Demonstrating rotational symmetry
Resource 1: Examples of symmetry found in nature
Resource 2: Examples of symmetry in Kenyan masks
Resource 3: Symmetry – lines and rotation
Resource 4: Examples of symmetry in art and fabrics
Resource 5: Polygons
Resource 6: Recording symmetry
2. Differentiating work
3. A practical approach to ‘reflection’
Resource 1: Some Kenyan fabric patterns
Resource 2: Examples of congruent shapes
Resource 3: Translation
Resource 4: Translating and reflecting triangles
Module 3: Investigating Measurement and Data handling
Module 1: Reading and writing for a range of purposes
Module 2: Using community voices in your classroom
Module 3: Promoting communication in an additional language
Module 1: Developing an understanding of place
Module 2: Investigating history
Module 3: Looking at the arts
Module 1: Science - looking at life
Module 2: Science - investigating materials
Module 3: Science - energy and movement
Module 1: Secondary Science – biology
Module 2: Secondary Science – chemistry
Module 3: Secondary Science – physics
TESSA Teaching Lower Secondary Science A Handbook for Teacher Educators
TESSA Inclusive Education Toolkit: A guide to the education and training of teachers in Inclusive Education
Working with Pupils: A Guide for Teachers
Working with Teachers: A Handbook for Teacher Educators
School Experience Toolkit: Supporting School Experience Supervisors
TESSA Poster Overview
TESSA Poster 1: Being a resourceful teacher
TESSA Poster 2: Storytelling
TESSA Poster 3: Using Questioning
TESSA Poster 4: Planning lessons
TESSA Poster 5: Using group work
TESSA Poster 6: Assessing Learning
TESSA Poster 7: Using pair work
TESSA Poster 8: Involving All
TESSA Poster 9: Monitoring and giving feedback
TESSA Poster 10: Talk for learning
Teaching packs (all)
Teaching pack no.1 (early primary)
Teaching pack no.2 (early primary)
Teaching pack no.3 (early primary)
Teaching pack no.4 (early primary)
Teaching pack no.5 (early primary)
Teaching pack no.6 (middle primary)
Teaching pack no.7 (middle primary)
Teaching pack no.8 (middle primary)
Teaching pack no.9 (middle primary)
Teaching pack no.10 (middle primary)
Teaching pack no.11 (middle primary)
Teaching pack no.12 (middle primary)
Teaching pack no.13 (middle primary)
Teaching pack no.14 (upper primary)
Teaching pack no.15 (upper primary)
Teaching packs additional resource
Active learning
Being a professional
Dealing with sensitive issues
Equal opportunities
Listening to pupils
Motivating pupils
Using appropriate language
Using local resources
English - Kenya (pdf)
English - Kenya (doc)

Download material

Download this material for use offline or for other devices.

The materials below are provided for offline use for your convenience and are not tracked. If you wish to save your progress, please go through the online version.

About this material

1 hour study
1 Level 1: Introductory
Description

TESSA - Kenya

If you create an account, you can set up a personal learning profile on the site.

Having established familiarity with nets, and making cuboid shapes from them, you now move on to ways of helping your pupils to visualise and transform these nets mentally. One way to do this is by using a dice. Another way is to look at shapes in the environment.

A dice is a special kind of cube, where each surface has a unique number between 1 and 6, and where the numbers on opposite surfaces add up to 7. See Resource 3: Dice facts .

In order to correctly number the squares on a cubic net, before it is folded into a cube, the pupil must be able to visualise the transformation from 2D to 3D in their mind’s eye. Case Study 3 and the Key Activity explore these ideas in different ways.

Case Study 3: Drawing nets for different shapes

Mrs Mang’eli wanted to develop her pupils’ awareness of mathematics in everyday life and so she took them to the nearby market. She took paper and pencils with her and asked her pupils to find different containers. She asked them to draw a quick sketch of containers with different shapes. Some of Mrs Mang’eli’s pupils drew tins of tuna to show cylindrical containers and boxes to show rectangular prisms.

For homework, she asked them to produce neat drawings of both the containers and what they thought the nets of these shapes would be, as she wanted to hang them in the classroom. The pupils were very pleased with what they produced and so she asked them to invite their parents to come and see their work. Mrs Mang’eli knows that it is important to have good parent cooperation, as this enhances teaching.

Key Activity: Making dice nets

Before the lesson, collect up or make several dice to show your class.

Ask pupils in pairs to look at a dice, and look carefully at the numbers – they should be able to identify that each side has a number between 1 and 6; you may have to prompt them to see that opposite sides add to 7. Allow them time to check if this rule is followed on all their dice.
Now give each pair two sets of empty 5 x 5 square grid papers. Ask them to design different nets for a dice: a cube net with numbers written on the squares so that they obey the rules above. When they think they have solved the problem, they may cut out the nets and check that they have ‘correct’ dice.
After the pairs have solved this problem, they could mark dice numbers on some of the other 11 cube nets that they identified.
Ask each pair to make a poster to display the different numbering patterns for each net.
You could extend this activity by asking your class to make a board game about shape and use their own dice to play it

Resource 4: Numbered dice net shows an example of a correct solution and a template for your more able pupils to investigate how many different ways they can place the numbers on the dice so it still works.

You may wish to use a double lesson for this activity.

For further information, take a look at our frequently asked questions which may give you the support you need.

Have a question?

If you have any concerns about anything on this site please get in contact with us here.

Report a concern

©2021. All rights reserved. The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). The Open University is authorised and regulated by the Financial Conduct Authority in relation to its secondary activity of credit broking.

Conditions of use
Privacy and cookies
OU Copyright
Accessibility
Modern Slavery Act

ChatGPT for Teachers

Trauma-informed practices in schools, teacher well-being, cultivating diversity, equity, & inclusion, integrating technology in the classroom, social-emotional development, covid-19 resources, invest in resilience: summer toolkit, civics & resilience, all toolkits, degree programs, trauma-informed professional development, teacher licensure & certification, how to become - career information, classroom management, instructional design, lifestyle & self-care, online higher ed teaching, current events, 5 problem-solving activities for the classroom.

5 Problem-Solving Activities for the Classroom

Problem-solving skills are necessary in all areas of life, and classroom problem solving activities can be a great way to get students prepped and ready to solve real problems in real life scenarios. Whether in school, work or in their social relationships, the ability to critically analyze a problem, map out all its elements and then prepare a workable solution is one of the most valuable skills one can acquire in life.

Educating your students about problem solving skills from an early age in school can be facilitated through classroom problem solving activities. Such endeavors encourage cognitive as well as social development, and can equip students with the tools they’ll need to address and solve problems throughout the rest of their lives. Here are five classroom problem solving activities your students are sure to benefit from as well as enjoy doing:

1. Brainstorm bonanza

Having your students create lists related to whatever you are currently studying can be a great way to help them to enrich their understanding of a topic while learning to problem-solve. For example, if you are studying a historical, current or fictional event that did not turn out favorably, have your students brainstorm ways that the protagonist or participants could have created a different, more positive outcome. They can brainstorm on paper individually or on a chalkboard or white board in front of the class.

2. Problem-solving as a group

Have your students create and decorate a medium-sized box with a slot in the top. Label the box “The Problem-Solving Box.” Invite students to anonymously write down and submit any problem or issue they might be having at school or at home, ones that they can’t seem to figure out on their own. Once or twice a week, have a student draw one of the items from the box and read it aloud. Then have the class as a group figure out the ideal way the student can address the issue and hopefully solve it.

3. Clue me in

This fun detective game encourages problem-solving, critical thinking and cognitive development. Collect a number of items that are associated with a specific profession, social trend, place, public figure, historical event, animal, etc. Assemble actual items (or pictures of items) that are commonly associated with the target answer. Place them all in a bag (five-10 clues should be sufficient.) Then have a student reach into the bag and one by one pull out clues. Choose a minimum number of clues they must draw out before making their first guess (two- three). After this, the student must venture a guess after each clue pulled until they guess correctly. See how quickly the student is able to solve the riddle.

4. Survivor scenarios

Create a pretend scenario for students that requires them to think creatively to make it through. An example might be getting stranded on an island, knowing that help will not arrive for three days. The group has a limited amount of food and water and must create shelter from items around the island. Encourage working together as a group and hearing out every child that has an idea about how to make it through the three days as safely and comfortably as possible.

5. Moral dilemma

Create a number of possible moral dilemmas your students might encounter in life, write them down, and place each item folded up in a bowl or bag. Some of the items might include things like, “I saw a good friend of mine shoplifting. What should I do?” or “The cashier gave me an extra $1.50 in change after I bought candy at the store. What should I do?” Have each student draw an item from the bag one by one, read it aloud, then tell the class their answer on the spot as to how they would handle the situation.

Classroom problem solving activities need not be dull and routine. Ideally, the problem solving activities you give your students will engage their senses and be genuinely fun to do. The activities and lessons learned will leave an impression on each child, increasing the likelihood that they will take the lesson forward into their everyday lives.

Developing real life problem-solving skills through situational design: a pilot study

Development Article
Published: 09 July 2019
Volume 67 , pages 1529–1545, ( 2019 )

Cite this article

Lin Zhong ORCID: orcid.org/0000-0003-2875-3461 1 &
Xinhao Xu 2

1588 Accesses

11 Citations

Explore all metrics

Current problem-solving research has advanced our understanding of the problem-solving process but has provided little advice on how to teach problem-solving skills. In addition, literature reveals that individual difference is an essential issue in problem-solving skills instruction but has been rarely addressed in current research. Building upon information-processing theory, this article proposes an instructional design model, namely the situational design model, which serves as an approach to accommodate individual difference in problem-solving skills instruction. This design model was further examined with a pilot study in an introductory technology course and results showed a significant difference in students’ academic performance and problem-solving skills, especially the non-recurrent skills. The proposed situational design model contributes to research and practice by providing a novel lens to explore problem-solving skills and assisting in the design of instruction that aims to develop student’s expertise in solving real world problems.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price includes VAT (Russian Federation)

Instant access to the full article PDF.

Rent this article via DeepDyve

Institutional subscriptions

Designing Problem-Solving for Meaningful Learning: A Discussion of Asia-Pacific Research

Problem Solving from a Behavioral Perspective: Implications for Behavior Analysts and Educators

Problem-solving support and instructional sequence: impact on cognitive load and student performance

Angeli, C. (2013). Examining the effects of field dependence–independence on learners’ problem-solving performance and interaction with a computer modeling tool: Implications for the design of joint cognitive systems. Computers & Education, 62, 221–230.

Article Google Scholar

Bulu, S. T., & Pedersen, S. (2012). Supporting problem-solving performance in a hypermedia learning environment: The role of students’ prior knowledge and metacognitive skills. Computers in Human Behavior, 28 (4), 1162–1169.

Cronbach, L. J., & Snow, R. E. (1977). Aptitudes and instructional methods . New York: Irvington.

Google Scholar

Delahaye, B. L., & Smith, H. E. (1995). The validity of the learning preference assessment. Adult Education Quarterly, 45, 159–173.

Eseryel, D., Ge, X., Ifenthaler, D., & Law, V. (2011). Dynamic modeling as a cognitive regulation scaffold for developing complex problem-solving skills in an educational massively multiplayer online game environment. Journal of Educational Computing Research, 45 (3), 265–286.

Frensch, P. A., & Funke, J. (1995). Definitions, traditions, and a general framework for understanding complex problem solving. In P. A. Frensch & J. Funke (Eds.), Complex problem solving: The European perspective (pp. 3–26). Hillsdale, NJ: Lawrence Erlbaum Associates.

Ge, X. (2013). Designing learning technologies to support self-regulation during ill-structured problem-solving processes. In R. Azevedo & V. Aleven (Eds.), International Handbook of Metacognition and Learning Technologies (pp. 213–228). Berlin: Springer.

Chapter Google Scholar

Ge, X., & Land, S. M. (2004). A conceptual framework for scaffolding ill-structured problem-solving processes using question prompts and peer interactions. Educational Technology Research and Development, 52 (2), 5–22.

Ge, X., Law, V., & Huang, K. (2016). Detangling the interrelationships between self-regulation and ill-structured problem solving in problem-based learning. The Interdisciplinary Journal of Problem-Based Learning, 10 (2), 11. https://doi.org/10.7771/1541-5015.1622 .

Guglielmino, L. M. (1978). Development of the self-directed learning readiness scale. (Doctoral dissertation, University of Georgia, 1977). Dissertation. Abstracts International, 38 , 6467.

Hanover Research. (2016). McGraw - hill education 2016 workforce readiness survey . Retrieved from https://www.fastcompany.com/3059940/these-are-the-biggest-skills-that-new-graduates-lack .

Hersey, P., Blanchard, K. H., & Johnson, D. E. (2012). Management of organizational behavior: Leading human resources (10th ed.). Upper Saddle, NJ: Prentice Hall.

Jeotee, K. (2012). Reasoning skills, problem solving ability and academic ability: Implications for study programme and career choice in the context of higher education in Thailand (Doctoral dissertation, Durham University).

Jonassen, D. H. (2007). Learning to solve complex, scientific problems . Mahwah, NJ: Lawrence Erlbaum Associates.

Jonassen, D. H., & Grabowski, B. (2012). Handbook of individual differences, learning, and instruction . New York: Routledge.

Kalyuga, S., & Sweller, J. (2004). Measuring knowledge to optimize cognitive load factors during instruction. Journal of Educational Psychology, 96 (3), 558–568.

Kalyuga, S., & Sweller, J. (2005). Rapid dynamic assessment of expertise to improve the efficiency of adaptive e-learning. Educational Technology Research and Development, 53 (3), 83–93.

Kim, M. K. (2012). Theoretically grounded guidelines for assessing learning progress: Cognitive changes in ill-structured complex problem-solving contexts. Educational Technology Research and Development, 60 (4), 601–622.

Kim, M. C., & Hannafin, M. J. (2011). Scaffolding problem solving in technology-enhanced learning environments (TELEs): Bridging research and theory with practice. Computers & Education, 56 (2), 403–417.

Klegeris, K., Bahniwal, M., & Hurren, H. (2013). Improvement in generic problem-solving abilities of students by use of tutor-less problem-based learning in a large classroom setting. CBE Life Sciences Education, 12, 70–73.

Lee, C. B. (2010). The interactions between problem solving and conceptual change: System dynamic modeling as a platform for learning. Computers & Education, 55 (3), 1145–1158.

Matemba, C. K., Awinja, J., & Otieno, K. O. (2014). Relationship between problem solving approaches and academic performance: A case of Kakamega municipality, Kenya. International Journal of Human Resource Studies, 4 (4), 10.

McCormick, N. J., Clark, L. M., & Raines, J. M. (2015). Engaging students in critical thinking and problem solving: A brief review of the literature. Journal of Studies in Education , 5 (4), 100–113.

Muna, K., Sanjaya, R. E., Syahmani, & Bakti, I. (2017). Metacognitive skills and students’ motivation toward chemical equilibrium problem solving ability: A correlational study on students of XI IPA SMAN 2 Banjarmasin. In AIP Conference Proceedings (Vol. 1911, No. 1, p. 020008). AIP Publishing.

Newell, A., & Rosenbloom, P. (1981). Mechanisms of skill acquisition and the law of practice. In J. R. Anderson (Ed.), Cognitive skills and their acquisition (pp. 1–55). Hillsdale, NJ: Lawrence Erlbaum Associates.

Nokes, T. J., Schunn, C. D., & Chi, M. T. H. (2010). Problem solving and human expertise. In International encyclopedia of education (pp. 265–272). Elsevier Ltd. https://doi.org/10.1016/b978-0-08-044894-7.00486-3 .

Raes, A., Schellens, T., Wever, B. D., & Vanderhoven, E. (2012). Scaffolding information problem solving in web-based collaborative inquiry learning. Computers & Education, 59 (1), 82–94.

Renkl, A., & Atkinson, R. K. (2007). Cognitive skill acquisition: Ordering instructional events in example-based learning. In F. E. Ritter, J. Nerb, E. Lehtinen, & T. O’Shea (Eds.), In order to learn: How ordering effect in machine learning illuminate human learning and vice versa . Oxford: Oxford University Press.

Robertson, I. S. (2016). Problem solving: Perspectives from cognition and neuroscience (2nd ed.). Hove: Psychology Press.

Book Google Scholar

Salden, R., Aleve, V., Schwonke, R., & Renkl, A. (2010). The expertise reversal effect and worked examples in tutored problem solving. Instructional Science, 38, 289–307.

Säljö, R., & Wyndhamn, J. (1990). Problem-solving, academic performance and situated reasoning. A study of joint cognitive activity in the formal setting. British Journal of Educational Psychology, 60 (3), 245–254.

Shute, V., Wang, L., Greiff, S., Zhao, W., & Moore, G. (2016). Measuring problem solving skills via stealth assessment in an engaging video game. Computers in Human Behavior, 63, 106–117.

Van Merriënboer, J. J. G. (1997). Training complex cognitive skills . Englewood Cliffs, NJ: Educational Technology Publications.

Van Merriënboer, J. J. G. (2013). Perspectives on problem solving and instruction. Computers & Education, 64 (1), 153–160.

Van Merriënboer, J. J. G. (2016). How people learn. In N. Rushby & D. W. Surry (Eds.), The Wiley handbook of learning technology (pp. 15–34). West Sussex: Wiley.

Van Merriënboer, J. J. G., & Bruin, A. B. H. (2013). Research paradigms and perspectives on learning. In J. M. Spector, et al. (Eds.), Handbook of research on educational communications and technology (pp. 21–29). New York: Springer.

Van Merriënboer, J. J. G., Clark, R. E., & Croock, M. B. M. (2002). Blueprints for complex learning: The 4C/ID-model. Educational Technology Research and Development, 50 (2), 39–64.

Yu, K., Fan, S., & Lin, K. (2014). Enhancing students’ problem-solving skills through context-based learning. International Journal of Science and Mathematics Education, 13, 1377–1401.

Download references

Author information

Authors and affiliations.

Department of Workforce Education and Development, Southern Illinois University Carbondale, 475 Clocktower Drive #4605, Carbondale, IL, 62901, USA

School of Information Science & Learning Technologies, University of Missouri Columbia, 221H Townsend Hall, Columbia, MO, 65211, USA

You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Lin Zhong .

Ethics declarations

Conflict of interest.

The authors declare that they have no conflict of interest.

Additional information

Publisher's note.

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

Learning readiness survey

For each of the following questions and statements, please rate yourself for each item. Mark the number that best reflects your situation.

Situational design of lesson 4

Learning goal Improve information visualization skills by demonstrating effective interactive image editing skills for specific purposes by using Thinglink.

Recurrent skills

Basic understanding of information visualization by using images;

Basic understanding of interactive images;

Basic image editing skills.

Non-recurrent skills

Decision-making skills to determine the purpose of the image;

Monitoring skills to ensure task completion;

Comparing and evaluation skills to ensure the quality of the newly created image;

Procedural learning activities Create interactive images by using Thinglink.

HP—create at least three interactive images by using Thinglink.

LP—create one interactive image by using Thinglink.

Supportive learning activities Consider the purpose of the images.

HS—pick up a purpose (educational, commercial, personal) and improve the image quality to achieve that purpose.

LS—consider how to create images for educational purpose.

Relationship activities

HR-interaction with students is mainly two-way communication. For example, relationship activities can focus on reviewing whether the image achieves the chosen purpose or not, checking the quality of the images, providing guidance for further improvement, keeping check emotional level, reducing the fear of making mistakes, and avoiding overwhelming.

LR-interaction with students is mainly one-way communication. For example, relationship activities can focus on clarifying task requirements, checking task completion, making sure all the given tasks are completed and providing step-by-step assistance when necessary.

Rights and permissions

Reprints and permissions

About this article

Zhong, L., Xu, X. Developing real life problem-solving skills through situational design: a pilot study. Education Tech Research Dev 67 , 1529–1545 (2019). https://doi.org/10.1007/s11423-019-09691-2

Download citation

Published : 09 July 2019

Issue Date : December 2019

DOI : https://doi.org/10.1007/s11423-019-09691-2

Share this article

Anyone you share the following link with will be able to read this content:

Sorry, a shareable link is not currently available for this article.

Provided by the Springer Nature SharedIt content-sharing initiative

Problem-solving skills
Individual differences
Learning readiness
Situational design
Find a journal
Publish with us
Track your research

IMAGES

Developing Problem-Solving Skills for Kids
Developing Problem Solving Skills 1154.docx
SOLUTION: Aysha ahmed module 1 activity 2 developing problem solving
Activity 2 Developing Problem Solving Skills Student Directions
developing problem solving skills
Developing Problem Solving Skills

VIDEO

Science 10 Quarter 3 Module 1 Activity 5- What went Wrong (The effects of Hormones in our body)
Module 1 Activity 2
**UPDATED** AP CS A
How can we make our child mentally Strong???🧠💪
Problem Solving Strategy for Thinking Skills Part 2-1 Finding Procedures(2)
Grade 1 Module 2 Lesson 11

COMMENTS

Module 1 Activity 2
The lightbulb that is warm, but not hot, correlates to switch 2. And the lightbulb that is still off and cold will correlate to switch three. Step four: Check, interpret, and explain. There are other possible ways to figure this problem out. You can switch different lights on if you want, it does not necessarily have to be switches 1 and 2.
Activity 2 Developing Problem Solving Skills Student Directions
Developing Problem Solving Skills. For this activity, you will find a collection of short problems that are designed to strengthen the critical-thinking and problem-solving skills. Unit 2C of the text discusses problem solving by elaborating on Polya's four-step method: Step one: Understand the problem; Step two: Devise a strategy
Critical Thinking Skills for the Professional
Module 1 • 2 hours to complete. In this module, you will be able to apply a model for solving any problem, large or small, in a creative and collaborative way. You will also be able to identify all aspects of a problem and examine role in the problem. You will be able to reframe a goal oriented question. What's included.
Module 1- Activity 2
VIEW FULL DOCUMENT. Module 1: Activity 2 - Developing Problem-Solving Skills Five books of five different colors are placed on a shelf. The orange book is between the gray and pink book, and these three books are consecutive. The gold book is not first on the shelf and the pink book is not last. The brown book is separated from the pink book by ...
Problem-Based Learning (PBL)
Problem-Based Learning (PBL) is a teaching method in which complex real-world problems are used as the vehicle to promote student learning of concepts and principles as opposed to direct presentation of facts and concepts. In addition to course content, PBL can promote the development of critical thinking skills, problem-solving abilities, and ...
How to improve your problem solving skills and strategies
6. Solution implementation. This is what we were waiting for! All problem solving strategies have the end goal of implementing a solution and solving a problem in mind. Remember that in order for any solution to be successful, you need to help your group through all of the previous problem solving steps thoughtfully.
How to Develop Problem Solving Skills: 4 Tips
How to Develop Problem Solving Skills: 4 Tips. Learning problem-solving techniques is a must for working professionals in any field. No matter your title or job description, the ability to find the root cause of a difficult problem and formulate viable solutions is a skill that employers value. Learning the soft skills and critical thinking ...
3. Developing problem-solving skills
Module 1: Reading and writing for a range of purposes; Module 2: Using community voices in your classroom; Module 3: Promoting communication in an additional language; Expand Primary: Social studies and the arts. Module 1: Developing an understanding of place; Module 2: Investigating history; Module 3: Looking at the arts; Expand Primary: Science
Problem-Solving Skills for University Success
After this module, you will be able to 1. Categorize different problems based on their type 2. Identify the different problem types most common at university 3. Recognise language associated with descriptive & analytical problem types 4. Recognise & apply the four-step problem solving process. What's included.
5 Problem-Solving Activities for the Classroom
2. Problem-solving as a group. Have your students create and decorate a medium-sized box with a slot in the top. Label the box "The Problem-Solving Box.". Invite students to anonymously write down and submit any problem or issue they might be having at school or at home, ones that they can't seem to figure out on their own.
Effective Problem-Solving and Decision-Making
There are 4 modules in this course. Problem-solving and effective decision-making are essential skills in today's fast-paced and ever-changing workplace. Both require a systematic yet creative approach to address today's business concerns. This course will teach an overarching process of how to identify problems to generate potential ...
PDF teaching critical thinking and Problem solving skills
Problem solving skills Lisa Gueldenzoph Snyder Mark J. Snyder Abstract Critical thinking is a learned skill that requires instruction and practice. Business education instructors at both the secondary and post-secondary levels can enhance students' critical thinking skills by (1) using instructional strategies that actively engage
PDF Social Emotional Teaching Strategies
1.Participants be more intentional will be able about to teaching discuss why social emotional important skills. to. 2.Participants the development will be friendship to identify skills. strategies for supporting. 3.Participants identify activities will be to define "feeling emotional vocabularies." literacy.
Solving Problems with Creative and Critical Thinking
Solving Problems with Creative and Critical Thinking. Module 1 • 3 hours to complete. This module will help you to develop skills and behaviors required to solve problems and implement solutions more efficiently in an agile manner by using a systematic five-step process that involves both creative and critical thinking.
(PDF) Developing Students' Problem-Solving Skills ...
In this study, attention was given to pre-service chemistry teachers' (students) problem-solving skills measured with the use of two sets of problem tasks-chemistry and general science tasks.
Developing real life problem-solving skills through ...
Current problem-solving research has advanced our understanding of the problem-solving process but has provided little advice on how to teach problem-solving skills. In addition, literature reveals that individual difference is an essential issue in problem-solving skills instruction but has been rarely addressed in current research. Building upon information-processing theory, this article ...
Developing Problem-Solving Skills in Active Learning Pre-Calculus
With the advancement of computational technologies, problemsolving and other higher-order thinking skills should become the focal point. This article discusses ways in which the University of Minnesota has integrated problem-solving as an important component in pre-calculus courses.