thesis about total quality management

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The TQM Journal

ISSN : 1754-2731

Article publication date: 7 September 2021

Issue publication date: 24 November 2022

The purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last thirty years from 1991 till 2020, based on a literature review

Design/methodology/approach

30 articles from 52 journals were used to perform this detailed literature review. For the detailed analysis, the focus was only on articles related to TQM in higher education and specifically related to models, frameworks and tools and techniques. The study has investigated the growth of research articles, research streams, research methodologies, models and frameworks in the higher education sector and tools and techniques related to those.

This review addresses the progress and gaps in the application of TQM in HE, including the shift in global research in this area from the USA and Europe to Asia in recent years. The articles have been classified into four research methodologies and two research streams which have been reviewed in detail. The findings include reasons for multiple models/frameworks in HE proposed by researchers over the years and the importance of tools and techniques used in TQM implementation.

Originality/value

This study, which tries to bring a perspective to the main trends in TQM application to higher education wrt models, frameworks, tools and techniques over the last thirty years, is expected to add to the body of knowledge in this area and help future researchers to focus on the relevant areas identified in this paper.

• Higher education
• Tools and techniques

Jasti, N.V.K. , Venkateswaran, V. , Kota, S. and Sangwan, K.S. (2022), "A literature review on total quality management (models, frameworks, and tools and techniques) in higher education", The TQM Journal , Vol. 34 No. 5, pp. 1298-1319. https://doi.org/10.1108/TQM-04-2021-0113

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Total quality management (TQM): private vs public sector

• Masters Thesis
• Trivino, Giovanny
• Leu, Christopher A.
• Diamond, Kathleen
• Campbell, Warren M.
• Public Administration
• California State University, Northridge
• Dissertations, Academic -- CSUN -- Public Administration.
• 2016-04-13T23:29:28Z
• http://hdl.handle.net/10211.3/165517
• by Giovanny Trivino
• Includes bibliographical references (leaves 70-72)
• California State University, Northridge. Department of Public Administration.

Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.

Total quality management: A framework for quality improvement in Arab manufacturing companies

https://repository.uel.ac.uk/item/849v3

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Impact of Total Quality Management (TQM) on organizational performance in the United States: An empirical investigation of critical success factors

Kwansik Cho , University of Nebraska - Lincoln

Total Quality Management (TQM) emerged as a key competitive strategy for business organizations in the global marketplace. TQM has become a new management paradigm in all types of organizations. In recent years, many organizations have demonstrated that significant improvements in business can be achieved through TQM. Several research works, however, have raised some issues in the implementation of TQM including the Malcolm Baldrige National Quality Award. Although the Baldrige Award criteria have become recognized as the best set of TQM standards, there is no evidence that the Baldrige criteria can be universally effective tools to measure TQM success for all types of industries. A major reason for this is that each organization has a unique set of ingredients for success. This empirical study extensively investigated the factors affecting successful implementation of TQM in three different industries--large manufacturing companies, small firms, and service organizations. The primary objectives of this study were: (1) to broaden the knowledge of TQM by assessing the perspectives of current management philosophy; (2) to provide a self-assessment framework for the successful implementation of TQM in different business types; and (3) to suggest several management techniques to help a firm become a world-class organization. A cross sectional field survey was conducted to answer the above questions. Multiple methods were utilized to provide a rich basis for interpreting and validating the findings. The results of the statistical analysis revealed several important findings. First, all hypothesized quality success variables were positively associated with TQM success. Second, the people-oriented factors are more highly associated with both TQM success and competitive advantages than technically-oriented factors. Third, this research revealed that two variables (information technology and management of process quality) have a multivariate interaction effect with industry type on the dependent variables (TQM success and competitive advantages). The study results also indicate that there is an interaction effect of these two independent variables on one of the dependent variables in terms of TQM success. The group differences of these variables on TQM success in service organizations were regarded as crucial compared to the manufacturing companies. These findings indicate that the Baldrige criteria should be established based on the industrial characteristics.

Subject Area

Management|Business education

Recommended Citation

Cho, Kwansik, "Impact of Total Quality Management (TQM) on organizational performance in the United States: An empirical investigation of critical success factors" (1994). ETD collection for University of Nebraska-Lincoln . AAI9425277. https://digitalcommons.unl.edu/dissertations/AAI9425277

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94 Total Quality Management Essay Topic Ideas & Examples

🏆 best total quality management topic ideas & essay examples, 👍 good essay topics on total quality management, 📌 most interesting total quality management topics to write about, ❓ total quality management essay questions.

• Implementation of Total Quality Management (TQM): Toyota Case Study In order to implement TQM, Toyota corporations focused on the following phases: The company extended the management responsibility past the instantaneous services and products Toyota examined how consumers applied the products generated and this enabled […]
• The Dimensions of Total Quality Management in Business Firms Total quality management is a complex notion covering human, product, and technological process as the basic dimensions leading to constant improvement of the quality of services and products.
• Marriott Hotel International Total Quality Management The origin and development of Total Quality Management The total quality management is a theory applied in most of organizations in efforts of improving quality and performance to meet or exceed customers’ needs.
• Total Quality Management: Xerox Case To achieve its success, the company used TQM principles to make changes in the way it does business and relates to customers, suppliers, and employees.
• The Role of Human Resource Management in the Implementation of Successful Total Quality Management in Hospitality Industry According to Nickson, it is the role of the HRM in the hospitality industry to come up with HRM policies regarding the employment needs of the industry and the criteria to be used in selecting […]
• Total Quality Management at the Walmart Inc. Solution Wal-Mart has made contracts with suppliers and has shared the cost for the new technology adopted by these suppliers to enhance better relationship.
• Gillette’s Total Quality Management System The focus phase was concerned with the development of a problem statement; the analyze phase dealt with the use of data to understand the magnitude of the problem; the develop phase involved the determination of […]
• Customer Focus Principle in Total Quality Management The findings emphasise the importance of the customer focus principle and lead to the conclusion that it is a vital element of performance improvement initiations.
• Total Quality Management vs. Continuous Quality Improvement Before covering specific implications of TQM and CQM, it is worthy to examine definitions and objectives of the two strategies separately.
• Total Quality Management in the Hospitality Industry TQM can be lucratively implemented in management of hotels by first recognizing customers as the most essential component of a transaction. The thriving realization of TQM in an organization by an executive can be evaluated […]
• Total Quality Management: Quality and Customer Satisfaction As such the term Total Quality Management means different things to different people; designers expect the product or service to conform to specifications; producer expects the product to perform or fit into intended use; consumers […]
• Total Quality Management: Kia Motors From the very beginning, KIA Motors has not been trying to appeal to a demographic that is well-off or has the means to purchase the best-quality car on the market.
• Total Quality Management: Advantages and Disadvantages Total quality management refers to the approach used by the management to improve the quality of production and the organization’s performance in tandem with the needs of its goals.
• Principles & Concept of Total Quality Management Essay The second principle of TQM is that the problem in most companies is the processes but not the people. This was based on the fact that the quality of the products was determined by all […]
• Total Quality Management in Retailing and Services In many scenarios, TQM is viewed simply as a tool to improve the quality of services and products rather than a philosophy that motivates both managers and employees to improve on their work.
• Walmart’s Total Quality Management in 2010-2020 Walmart US has been affected by the waste issues, and there is a need to research how the problem can be combatted by achieving zero waste in its operations in the US.
• Total Quality Management Implementation The core aspect of quality is to get it right the first time, and to meet the needs of the customer every time, by engaging everyone in the firm.
• Introduction and Implementation of Total Quality Management Total quality management is the integrative, prudent management with the intention of improving the quality of the products produced while encouraging conformity with the process and the environmental requirements.
• Aldi Company: Total Quality Management That is why lean production principles make sense for Aldi and are efficient for maintaining its positions in the grocery market.
• Total Quality Management and Firm Performance The author moves on to describe the early attempts, at the end of the 1980s and the beginning of the 1990s, to research TQM.
• Total Quality Management Models Comparison It is widely used in Europe and beyond it in both private and public organizations. It is majorly used in organizations than individuals.
• Total Quality Management and Performance Measurement Blocher et al.define TQM as “the unyielding and continuous effort by everyone in the organization to understand, meet, and exceed the expectations of customers”.
• Transcendental Leadership and Total Quality Management Theories Thus, this leadership model can significantly contribute to reorganizing human resources since the main principles of TQM and HR correlate. Empowerment and improvement of the human resources function exemplify how TQM can help when planning […]
• Abu Mansoor Plastic Factory’s Total Quality Management In the planning phase, the company outlines the strategy that is to be for the change. In this case study, the research design of the company is outlined.
• Philosophies and Frameworks: Total Quality Management Customer loyalty defines the reputation of an organization and, therefore, its further success in the home and global markets.
• Total Quality Management (TQM) Implementation: The Case of ADNOC TQM incorporates the entire commodities attributes and the physical characteristics capable of meeting the affirmed customer requirements.
• Balanced Scorecard and Total Quality Management The first part of the report provides an overview of the principles of BSC, considers the method’s advantages and drawbacks, and examines the reality of its implementation, with a specific focus on the United Arab […]
• Quality Circles in Total Quality Management Quality circles refer to the practice of employee gathering to identify and analyze problems related to their sphere of competence to improve the overall quality of products and services.
• Total Quality Management: A Viable Solution for Zayed University Despite the university’s good formal rankings, the recent history of the organization has not been devoid of troubles and controversies. It is clear that some of the university’s current policies are unviable.
• Total Quality Management in Abu Dhabi Commercial Bank The bank offers a variety of banking and economic services primarily in the United Arab Emirates and also in India. This is seen as one of the attempts to adopt the emerging trends in which […]
• Snow Canyon: Total Quality Management And, Management refers to the “accountability and inventiveness of the top management in the context of systematic quality development”. Quality development refers to the energetic development of the worth of services and its continuous upgrading […]
• Abu Dhabi Police Department’s Total Quality Management The central aspects to be covered are considered to be the following: ethics, integrity, training, teamwork, trust, recognition, leadership, and communication; the analysis discloses the depth of management structure and environment developed within Abu Dhabi […]
• Common Themes in Total Quality Management Public policy evolves over time out of experiences in the social arena, and the effectiveness or otherwise of the public policy depends, in a major fashion, on the level of assimilation and empathy of the […]
• Total Quality Management for Urban Transformation The wave of globalization is attracting individuals and expatriates from different regions to work in foreign countries. In different towns and cities, many sectors are involved that require the input of all stakeholders.
• The Philosophy of Total Quality Management The philosophy of Karlee reflects this because the company uses systems approaches to its management. Karlee applies this by assessing the current state of the company’s operations, aligning this data with prospects for the future, […]
• Leadership and Total Quality Management The main objective is to critically evaluate the impact of leadership behaviour and management style on the success of Total Quality Management in the retail sector. What is the role of leadership in establishing processes […]
• Total Quality Management: Strategies and Barriers The report concludes the practical validity of TQM in the case of Smart Pack Ltd, its applicability, and points out the range of benefits resulting from the process.
• “Total Quality Management” by Peter Petersen Overall, the author argues that the theories of this quality expert are still viable and that they are still applicable to the needs of modern companies.
• Continuous Improvement in the Total Quality Management On the other hand, the article also acknowledges that there are several factors that can determine the implementation of CI but the spirit of entrepreneurship in the organization helps it to be sustained.
• Tools for Total Quality Management The process is only successful when the manager focuses on ways of structuring the problems and using the analysis tools only as a secondary manipulation step.
• Government Accelerators and Total Quality Management The aim of this research is to investigate the impact of the government accelerators methodology on the total quality management and entities performance.
• Dubai Police Applying Total Quality Management One of the key elements of the TQM model is that of innovation. The organization allows and encourages them to use modern technologies to meet the needs of the people they serve.
• Total Quality Management as a Development Stimulus TQM suggests a wide array of techniques and methods that could be used at different stages of the production process to enhance the quality of goods and attract consumers.
• Strategies for Total Quality Management in Science According to Kakuro, TQM’s practices require teamwork to improve the performance of each department as a separate entity and as a part of the company.
• Deming and Juran as Total Quality Management Gurus If one recalls over the condition of quality management and philosophy, they would be inattentive if they did not pay attention to the two of the 20th centuries’ most noteworthy and valued contributors: William Edwards […]
• Dubai Airports’ Total Quality Management The company provides core services for the operation and maintenance of airport terminals, including the resolution of customer complaints, integration of operational services, and the provision of management services.
• Hospitals’ Total Quality Management and Leadership This report will address issues in leadership and TQM in hospitals from a holistic perspective. It will address the following research questions: What is the role of effective leadership in hospitals?
• Total Quality Management and Organizational Culture The authors provide readers with the results of the study aimed at identifying the way organizational cultures can influence the implementation of the Total Quality Management practices.
• Bahrain Development Bank’ Total Quality Management The purpose of this paper is to provide the discussion of the elements of the TQM framework in the context of the activities of the Administration Department in Bahrain Development Bank.
• International Total Quality Management’ Implementation Therefore, the study examines a scenario that took place in a hotel and explains the solutions used to address the situation and the importance of using total quality management to set the tone of an […]
• Total Quality Management in the EU and Football Association The European Commission and the council of the European Union are the chief institutions of the EU. In addition, the court of Justice of the European Union is a key legal institution of the EU.
• Al Ain Hospital Total Quality Management Workers in the organisation know about the importance of quality improvement and most of them have made a commitment to the practice.
• Alliant’s Total Quality Management System It explains Alliant’s TQM strategy, highlighting the strengths and weaknesses of the actions Alliant took in implementing this strategy. The TQM strategy, exemplified in the PCCs approach, took most of the functions and services closer […]
• Comparison Between Six Sigma and Total Quality Management The second phase is to measure the main characteristics of the present process and gather relevant information. The last step is to verify the design, execute production procedures, and present it to the proprietors of […]
• Total Quality Management: 6 Sigma The original objective of the six sigma method is to improve the quality of services and products and at the same time reduce the cost of production.
• Total Quality Management and Six Sigma TQM principles enabled the company to improve on quality of its products and increase customer satisfaction. Six Sigma approach seeks to achieve the high quality expectations by identifying and elimination sources of errors.
• Organizational Behavior: Total Quality Management This research proposal will seek to mobilize adequate information on the issue of Total Quality Management as a key pillar in the running of business organizations. This will in turn guarantee high quality, efficiency and […]
• Total Quality Management: Origins and Evolution of the Term The article’s central concern and its relation to International Business Course The broad area covered in this article is the origins of the term Total Quality Management and a clarification on the divergent definitions of […]
• Introduction to Total Quality Management and Six Sigma This assignment will identify them and discuss examples of companies which have applied TQM and six sigma strategies The main implementation issues associated with TQM include understanding of TQM and what it entails, establishing an […]
• Total Quality Management: Pioneers, Elements and Trends Total quality management is likely to be practiced through the business chain, from suppliers, to production processes, to promotion of a product, and eventually to the grateful consumers. The principle of total quality will enable […]
• Total Quality Management: A Path to Sustainable Growth and Improvement The considerations include but are not limited to: the identification of the business opportunity, development of the product or service, evaluations of the suppliers, clients and business environment and market analysis among others.
• Total Quality Management at the BR Engineering To spite managers in the modern world where customers are ever demanding for quality, incorporating total quality management into BR engineering comes with a host of benefits that shall largely impact on the business position […]
• Total Quality Management in Abu Dhabi University Total quality management is the process which managers use to continuously identify and administer the activities needed to achieve the quality objectives of an organization with an aim of offering high value products and services.
• Total Quality Management (TQM) as a Significant Issue in the Contemporary Strategic Management Total Quality Management is a comparatively new concept in the area of strategic management; it emerged in the 1980s mainly as a response of the American companies to the competitive pressure of organizations from Japan.
• Total Quality Management in the Healthcare Setting The model is a means to an end of improving quality of success at the lowest cost possible, while the process itself is continuously applied for continuous improvement in quality management. In the step wouldo’, […]
• What Do You Mean by Total Quality Management?
• What Is Total Quality Management and Its Benefits?
• What Is Total Quality Management and Its Purpose?
• What Is the Main Advantage of Total Quality Management?
• Why Is Total Quality Management Important in Business?
• What Are the Characteristics of Total Quality Management?
• What Is Total Quality Management and Its Advantages and Disadvantages?
• Who Is Responsible for Total Quality Management?
• What Is the Most Important Element of Total Quality Management?
• What Are the Barriers to Total Quality Management?
• What Is the Example of Total Quality Management?
• What Are the Factors Affecting Total Quality Management?
• How Is Total Quality Management Implemented?
• What Is the Role of Employees in Total Quality Management?
• When Was Total Quality Management Introduced?
• Who Introduced Total Quality Management?
• What Are Total Quality Management Problems?
• How Is Total Quality Management Measured?
• What Tools Does Total Quality Management Use?
• What Is a Common Total Quality Management Tool?
• What Is the Structure of Total Quality Management?
• How Does Total Quality Management Apply in Daily Life?
• Who Is the Father of Total Quality Management?
• What Are the Phases of Total Quality Management?
• Where Is Total Quality Management Used?
• How Is Quality Measured in Total Quality Management?
• What Are the Methods of Total Quality Management?
• How Does Total Quality Management Increase Productivity?
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• Chicago (N-B)

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